IT Service contracts are notoriously complex. Knowing exactly what level of service you require – and what you should pay for it – requires experience. Poor response, when you pay too little, can be even worse than poor value, when you pay too much.

Agora always works with you to establish the most suitable Service Criteria for your business:

• Service Cover
• Hours of Cover
• Priority callouts
• Service Level Agreements
• Penalty Clauses for failure to meet contract
• Change Control Mechanism
• Chargeable Calls
• Price increases during the term of contract

It’s your choice we’ll package, at the “Market Rate” providing the appropriate to level of service. And to make doubly sure you’re happy, we can also arrange for any contract to be reviewed and agreed by a specialist Solicitor.

Benefit directly from the acquired skills and expertise of a contract negotiator with experience in IT contracts across multiple areas, able to refine terms to suit your particular project and safeguard your interests throughout the process.

Then, once you’ve signed, careful management ensures that best value is made of each service contract with Agora’s total Management facility ensuring regular Service Meetings with the supplier, focusing on agreed Key Performance Indicators (KPIs).

Importantly, all Service Contracts negotiated by Agora Solutions will have have appropriate Service Level Agreements and Penalty clauses: as we say, “If you don’t measure, you can’t manage”.
Simple Graphical Management Reports are produced for each customer, highlighting areas of concern, but the responsibility for managing any issues remains with Agora Solutions.